Legal

Privacy Policy

Last updated: 9 November 2026

The Flower Workshop Suffolk Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and look after personal information when you visit flowerwork.online or interact with us.

1. Who we are

The Flower Workshop Suffolk Ltd is a company registered in England and Wales.

• Company registration number: 15762949
• Registered office: 16 Willow Close, Great Finborough, Stowmarket, England, IP14 3BF
• Email: info@flowerwork.online

We are the "data controller" of personal information we process about you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect and process the following categories of personal data:

• Contact details you provide through our contact form, by email or by phone (name, email address, phone number).
• Enquiry content — the details you share with us about your project, event or order.
• Transactional data where you place an order (delivery address, items, order history). We do not store full card numbers; payments are handled by third-party processors.
• Technical data collected automatically when you visit the site: IP address, browser type and version, device type, referring URL and pages viewed. See the Cookie Policy.

3. How we use your information

We use personal data for the following purposes and on the following legal bases:

• To reply to your enquiries and provide quotations (legitimate interest; or, where you place an order, performance of a contract).
• To fulfil your order and deliver flowers and services (performance of a contract).
• To keep records required by law, such as tax and accounting records (legal obligation).
• To improve our website and services through aggregate analytics (legitimate interest, where consent is given for non-essential cookies).

4. Sharing your information

We only share personal data where necessary and with trusted third parties, including:

• Email, hosting and website service providers;
• Payment processors (e.g. Stripe, PayPal) where you pay online;
• Delivery partners, where delivery is required;
• Accountants and regulators where required by law.

We never sell your personal data.

5. How long we keep information

We keep enquiry correspondence for up to 24 months after our last contact, unless a project leads to a contract — in which case related records are kept for a minimum of 6 years to comply with UK tax law.

6. Your rights

Under UK GDPR you have the right to: access your personal data; have it corrected; request erasure; object to or restrict processing; and request portability of data you have provided. To exercise any of these rights, email info@flowerwork.online.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

7. Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access and disclosure. The site is served over HTTPS.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

9. Contact us

If you have any questions about this Privacy Policy, email us at info@flowerwork.online or write to The Flower Workshop Suffolk Ltd, 16 Willow Close, Great Finborough, Stowmarket, England, IP14 3BF.