Legal

Terms of Service

Last updated: 9 November 2026

These Terms of Service ("Terms") govern your use of the website flowerwork.online and any services provided by The Flower Workshop Suffolk Ltd. By using the site or engaging our services, you agree to these Terms.

1. About us

The Flower Workshop Suffolk Ltd is a private limited company registered in England and Wales under company number 15762949. Our registered office is at 16 Willow Close, Great Finborough, Stowmarket, England, IP14 3BF.

2. Use of the website

You may use this site for lawful purposes only. You must not use it in any way that breaches applicable law, is fraudulent, or that may damage the site, impair its availability or interfere with other users.

3. Enquiries and quotations

Information on the site, including descriptions of our services, is provided for general information. Pricing shown or quoted during an enquiry is indicative until confirmed in a written proposal. A contract is formed only when you accept our written proposal and (where applicable) pay the booking deposit.

4. Orders, deposits and payment

• Wedding and event bookings are secured by a non-refundable deposit (typically 25%). The balance is due no later than 14 days before the event, unless otherwise agreed in writing.
• Bespoke bouquets and workshops are payable in full at the time of order or booking.
• Payment is accepted via bank transfer or through our third-party payment processors.

5. Flowers and substitutions

Flowers are a natural product. While we do everything possible to match your brief, specific stems may be unavailable due to season, weather or supply. In that case we will substitute with flowers of equal or greater value and in a similar style, and will notify you where the change is significant.

6. Delivery

Delivery dates and time windows are our best estimate and are not guaranteed. We are not liable for delays caused by events beyond our reasonable control (traffic, weather, carrier failure). Please ensure delivery details and a reliable contact number are provided at the time of order.

7. Cancellations and changes

Bouquets: may be cancelled or amended up to 48 hours before the delivery date for a full refund. After that, flowers are already prepared and no refund is possible.

Weddings and events: deposits are non-refundable. Cancellation within 60 days of the event date requires payment of 50% of the total quoted; within 30 days, 100%.

Workshops: may be transferred to another date up to 7 days ahead; cancellations within 7 days are non-refundable but a credit may be issued at our discretion.

8. Intellectual property

All content on this website — including text, imagery, graphics and the site design — belongs to The Flower Workshop Suffolk Ltd or our licensors and is protected by copyright and other intellectual-property laws. You may not reproduce or republish it without our written permission.

Photographs of our completed work may be used for our portfolio and marketing. If you would prefer not to appear in our portfolio, please let us know in writing at the time of booking.

9. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited. Subject to that, our total liability in connection with any order is limited to the amount paid by you for that order.

10. Governing law and jurisdiction

These Terms and any dispute relating to them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about these Terms should be sent to info@flowerwork.online or by post to the registered office above.